Priced by population, not per seat.
Three tiers by population. Flat annual price. Every staff seat included. Sized for towns where every dollar in the budget has a name — predictable year over year.
Every town's go-live is different. Priced accordingly.
These are scoped on the discovery call so you know the all-in number before you sign. Never tacked on later.
What you get, regardless of size.
The difference between tiers is module count and support depth — not whether you get the basics. The basics are non-negotiable.
Every employee at town hall — clerk, treasurer, building inspector, public works — gets a login. No per-user fees, ever.
Read-only access for your CPA, state examiner, or independent audit firm. Scoped to the records they need, time-bounded, fully logged — no shared staff logins, no hand-off PDFs.
Approval chains, escalations, conditional routing — shaped to your charter and bylaws, not the vendor's default. We configure them with you during rollout and you can adjust as your processes evolve.
Every release. Every patch. No upgrade SKU, no migration project to stay on the current version.
Both staff app and resident portal. Each major release will be third-party audited and the report published. Section 508 met by extension.
Every read and write logged. Time-bounded exports for public records requests, with redaction tools built in.
Public website included with every install — pulling from the same records your staff already maintains.
Your data is yours. Documented model, full export at any time, complete encrypted dump on contract exit.
Migration is quoted separately by source vendor, but always runs in staging first — you sign off before cutover. Paths from Tyler, BS&A, Caselle, Edmunds, QuickBooks, and generic CSV.
Your price for the contract term is fixed at signing. No surprise renewal jumps; multi-year contracts include a single, modest, written-in escalator.
What changes, when your town grows.
| Feature | Up to 10,000 $8,400 / yr | 10,000 – 25,000 $24,000 / yr | 25,000+ or multi-jurisdiction $60,000 / yr |
|---|---|---|---|
| Modules included | Pick any 6 | All 24 | All 24 |
| Staff seats | Unlimited | Unlimited | Unlimited |
| External auditor seat | Included | Included | Included |
| Custom workflows | Included | Included | Included |
| Dedicated success engineer | — | — | Included |
| Support response | Email · business hours | 4-hour SLA | 24/7 · 30-min SLA |
| Implementation help | Hands-on rollout + on-site go-live | Hands-on rollout + on-site go-live | Hands-on rollout + on-site go-live |
The six we hear after every quote.
For anything specific to your charter, your contract terms, or your state's procurement statutes — we'll answer those on the call.
01 Are there per-user or per-seat fees? +
02 Can we change tiers mid-contract? +
03 Does the price increase year over year? +
04 What about implementation and migration costs? +
05 Are there discounts for multi-year contracts? +
06 What happens if we cancel? +
Run your town
on one system.
Thirty-minute discovery call with the actual builders. Bring last month's spreadsheets; we'll bring the questions.